Payment:

How do I book and how do I pay?

To make a booking simply follow the links to our online booking system.

Deposit:

Before making an appointment please keep in mind that all online bookings require a non-refundable and non-transferable deposit. This deposit goes towards the total price of your booking.

Definition of Deposit:

For the purposes of our booking and cancellation policy, a deposit means any amount paid by the client to secure a booking, appointment, treatment, service, or reservation. The deposit amount is determined solely by the business and may constitute a partial payment or up to 100% of the total treatment or service fee, in accordance with the business’s policies and requirements.

Any amount paid and accepted as a deposit shall be treated as a deposit regardless of its value or proportion of the total treatment cost. By making such payment, the client acknowledges and agrees to the terms of the business’s booking, cancellation, and deposit policies.

All deposits are subject to the business’s applicable terms and conditions, including any non-refundable deposit provisions, except where otherwise required by applicable law.

Balance:

Please pay the remaining balance at your appointment (unless pre-paid in full). We also offer Afterpay & Paypal in 4 instalments.

Late arrivals:

More than 30 minutes late to an appointment means you forfeit 100% of your deposit and a new appointment must be made if the technician doesn’t have enough time to complete your treatment without pushing the next appointment later.

Reschedules:

Clients who need to reschedule their appointment to another date, and give Henry Brow Sydney admin staff 24 hours notice, may carry their deposit forward to the alternate appointment date.

If you regularly give less than 24 hours’ notice and/or do not turn up to your appointment without notice, you will be required to pre-pay the full booking fee when booking.

Cancellations

Should a client cancel or don’t show to an appointment at any time,100% of the deposit will be forfeited. No exceptions. As a small business we rely on prompt payment. Thank you for your understanding.

Refund policy

Our treatment booking fees are non-refundable unless Henry Brow Sydney staff has advised against proceeding with a treatment after the consultation has been attended.

Health Assessment & Deposit Policy

Clients are responsible for ensuring that they are medically suitable for any treatment or service before making a booking and paying a deposit. If required, clients should seek advice from their doctor, medical practitioner, healthcare provider, or any other relevant qualified professional prior to proceeding with a booking.

By paying a deposit, the client acknowledges that they have had sufficient opportunity to assess their suitability for the treatment and to obtain any independent medical or professional advice they consider necessary.

Henry Brow Sydney accepts no responsibility for a client’s decision to cancel, postpone, or withdraw from a treatment after a deposit has been paid, including where such decision is based on advice received from a doctor, healthcare provider, or other professional after the booking has been made.

All deposits are strictly non-refundable and non-transferable except where required by applicable laws, including but not limited to changes of mind, personal circumstances, medical advice, health conditions, or a decision not to proceed with the treatment.